Returns & Exchanges
We hope you are satisfied with your Berg & Berg purchase, but if you need to return an item, we offer a 14-day return window from the date of delivery. All returned items must be in their original, unworn condition with all tags and packaging intact.
Return Process
- 1.Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Securely pack the items in their original shipping box or a similar sturdy container, ensuring the original garment tags are attached.
- 3.Attach the Label
Print the prepaid shipping label provided via the portal and affix it to the outside of your package, covering any previous shipping marks.
- 4.Drop Off and Refund
Hand over your parcel at the nearest authorized carrier drop-off point; your refund will be processed within 5-7 business days of receipt at our warehouse.